Refund Policy

Eligible requests

For clear expectations, A request may be considered only when an item arrives damaged or defective, the wrong item is delivered, or the item is materially different from its description. Contact us within 30 days after recorded delivery.

For straightforward decisions, This is not a change-of-mind return program. Preference changes, accidental purchases, and items matching their description are not eligible solely because they are no longer wanted.

Evidence and review

To keep the process visible, Provide the order number, ordering email, a clear explanation, and photographs or video showing the item, packaging, shipping label, and issue. Missing evidence can delay or prevent a fair review.

For practical reference, Do not send anything back without written authorization and return instructions. An unapproved parcel may be refused or may not be traceable to the request.

Resolution

For clear expectations, After review, we may approve a replacement, a refund to the original payment method, or another appropriate remedy. Availability, the nature of the issue, and verification results determine the resolution.

For straightforward decisions, An approved refund can take additional time to appear because banks and payment providers control posting. Original shipping charges are handled according to the approved resolution and applicable law.

Contact

Email: sleeptightwhitenoise@gmail.com
Mailing address: 164 High St NE, Salem, Oregon, 97301, United States
Phone: (307) 746-7952